Privacy policy
Privacy Policy
Last updated: 17 September 2026
Vendiyx operates this store and website, including all related information, content, features, tools, products and services, to provide you as a customer with a carefully curated shopping experience (the “Services”). Vendiyx is supported by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use and share your personal information when you visit, use our Services, make a purchase or otherwise communicate with us. In the event of any conflict between our general terms and this Privacy Policy, this Policy takes precedence with regard to the processing of personal information.
By using the Services, you confirm that you have read this Privacy Policy and understand how your information is processed.
Personal Information We Collect
Personal information is information that identifies you or can reasonably be linked to you. This includes:
Contact information: name, address, billing address, shipping address, telephone number, email address.
Financial information: credit card, debit card and banking details, payment information, transactions.
Account information: username, password, security questions, preferences.
Transaction information: products you have viewed or purchased, items in your shopping cart or wishlist, returns, cancellations.
Communications: questions or messages you send to us.
Device information: device, browser, network, IP address, unique identifiers.
Usage information: interactions with the Services, browsing behaviour.
How We Use Personal Information
We use your information for:
- Providing and improving the Services: including order processing, account administration, deliveries, returns and recommendations.
- Marketing and advertising: email, SMS and online advertisements based on your interactions.
- Security and fraud prevention: authentication, fraud detection, secure payments.
- Communication: customer service and support.
- Legal purposes: compliance with laws, investigations and legal proceedings.
Sharing of Personal Information
We may share your information with:
- Shopify and third-party service providers that provide services for us (IT, payments, shipping, customer service).
- Partners for marketing purposes to deliver advertisements and promotions.
- Our affiliates or companies within our corporate group.
- In the event of corporate changes such as mergers or bankruptcy.
Relationship with Shopify
The Services are hosted by Shopify. Shopify also processes your information to improve the Services and enable features such as personalised advertising. More information can be found in Shopify’s Privacy Policy.
Third-Party Websites and Links
Our website may contain links to external websites. We are not responsible for their privacy or security practices. Information you share publicly may be seen by others.
Children’s Information
Our Services are not directed at children under the legal age. We do not knowingly collect information from children under the age of 16.
Security and Retention
We implement reasonable security measures, but complete security cannot be guaranteed. The retention period depends on legal requirements, account administration and the need to provide the Services.
Your Rights
Depending on where you live, you may have the right to:
- Access your information
- Request correction or deletion
- Request data portability
- Manage communication preferences
- Object to or withdraw consent
Residents of the United Kingdom and EEA have additional rights, such as requesting restriction of processing.
Complaints may be submitted to us or to the relevant supervisory authority within the EEA.
International Transfers
We may store and process your information outside your home country. We use approved mechanisms such as the EU Standard Contractual Clauses.
Changes to This Policy
We may update this Policy and always publish the latest version on this website.
Contact Information
For questions or to exercise your rights:
Email: info@vendiyx.com
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company Information
Company name: Vendyix Ltd
Company number: 16967125
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom