Terms of service

OVERVIEW

Welcome to Vendiyx! “We”, “us” and “our” refer to Vendiyx. We operate this store and website, including all information, content, features, tools, products and services, to provide you with a carefully curated shopping experience (the “Services”). Our Services are made possible through Shopify.

The following terms, together with all policies referenced herein (the “General Terms”), describe your rights and obligations when using our Services. Please read these General Terms carefully, as they contain important information about your legal rights, including disclaimers and limitations of liability.

By accessing, using or interacting with our Services, you agree to these General Terms and our Privacy Policy. If you do not agree to them, you should not use our Services.

We offer a 30-day money-back guarantee from the delivery date.

Please note that returns will not be accepted if the product has been opened, used or damaged after delivery.

To be eligible for a refund, the product must be in its original condition and unopened.

By completing a purchase, the customer accepts these terms.

We do not accept returns or refunds for opened products for hygiene and safety reasons.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these General Terms, you confirm that you are of legal age in the state or province where you reside and that you have given any minor family members permission to use the Services on devices that you own, have purchased or manage.

To use the Services, such as visiting or browsing our online stores or purchasing products or services, you may be required to provide certain information, such as your email address as well as billing, payment and shipping information. You confirm that all information you provide is accurate, current and complete, and that you have the right to provide this information.

You are solely responsible for the security of your account information and for all activities that occur on your account. You may not transfer, sell, assign or license your account to third parties.

SECTION 2 – OUR PRODUCTS

We endeavour to present our products and services as accurately as possible in our online stores. However, please note that colours and appearance may vary depending on your device and settings and may therefore differ from how they appear on your screen.

We do not guarantee that the appearance or quality of purchased products or services will meet your expectations or exactly match the presentation in our online stores. Product descriptions may be changed at any time without prior notice. We reserve the right to discontinue products or limit availability and quantities per person, region or jurisdiction.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Vendiyx reserves the right to accept or reject an order for any reason. Your order is only considered accepted once Vendiyx has confirmed it and payment has been processed. Please check your order carefully, as we may not be able to process cancellations once it has been accepted.

Orders may only be returned or exchanged in accordance with our Return Policy. You confirm that your purchases are intended solely for personal or household use and not for commercial resale or export.

SECTION 4 – PRICES AND PAYMENT

Prices, discounts and promotions may change without prior notice. The price you pay is the price applicable at the time of ordering and shown in your order confirmation. Prices do not include taxes, shipping, handling and import costs unless otherwise stated.

Prices in our online stores may differ from prices in physical stores or other online stores. Promotions may be subject to special terms that take precedence over these General Terms.

You agree to provide and update current, complete and accurate payment and account information to complete transactions. You confirm that (i) the credit card information is correct, (ii) you have the right to use it, (iii) your payment provider will authorise the charge and (iv) you will pay all amounts, including shipping and fees.

SECTION 5 – SHIPPING AND DELIVERY

We are not responsible for delays in shipping or delivery. All delivery times are estimates and are not guaranteed. Once the products are handed over to the carrier, ownership and risk pass to you.

SECTION 6 – INTELLECTUAL PROPERTY RIGHTS

Our Services, including but not limited to trademarks, text, images, videos, audio and designs, belong to Vendiyx, its partners or licensors and are protected by national and international intellectual property laws.

You may only use the Services for personal, non-commercial purposes. Copying, distributing, modifying or otherwise using content without written permission from Vendiyx is prohibited. All rights not expressly granted remain with Vendiyx.

Vendiyx and Shopify trademarks, logos and slogans are protected. Use without permission is prohibited.

SECTION 7 – OPTIONAL TOOLS

You may have access to third-party tools through the Services. We do not monitor these and have no control over them.

You acknowledge that we provide these tools “as is” and “as available” without any warranties. We are not responsible for your use of these tools.

Use is at your own risk. Make sure that you understand and accept the terms of the relevant third party before use.

Any new features or tools introduced in the future will also be subject to these General Terms.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to or content from third parties. We are not responsible for the content or accuracy of these external websites. Access is at your own risk.

We are not responsible for any damage or loss arising from the use of third-party products or services. Always review their terms before completing a transaction.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Vendiyx operates through Shopify, which enables us to provide the Services. However, all purchases are made directly with Vendiyx.

By using the Services, you agree that Shopify is not responsible for transactions between you and Vendiyx.

SECTION 10 – PRIVACY POLICY

All processing of personal information is subject to our Privacy Policy. Certain information may also be subject to Shopify’s policies. By using the Services, you confirm that you have read these.

SECTION 11 – FEEDBACK

If you submit ideas, suggestions or other material, you grant Vendiyx a worldwide, unrestricted and royalty-free right to use it.

SECTION 12 – ERRORS AND OMISSIONS

Errors and inaccuracies may occur. We reserve the right to correct them and to change information or cancel orders.

SECTION 13 – PROHIBITED USE

The Services may only be used lawfully. Misuse, infringement of rights or distribution of malicious software is prohibited.

SECTION 14 – TERMINATION

We may terminate your account or access to the Services at any time.

SECTION 15 – DISCLAIMER

All use is at your own risk. Services and products are provided without warranties.

SECTION 16 – LIMITATION OF LIABILITY

To the extent permitted by law, neither Vendiyx nor Shopify shall be liable for damages or losses.

SECTION 17 – INDEMNIFICATION

You agree to indemnify Vendiyx and Shopify against claims arising from your use of the Services.

SECTION 18 – SEVERABILITY

If any provision is invalid, this will not affect the remaining provisions.

SECTION 19 – ENTIRE AGREEMENT

These terms constitute the entire agreement between you and Vendiyx.

SECTION 20 – ASSIGNMENT

You may not assign the agreement without approval.

SECTION 21 – GOVERNING LAW

These terms are governed by the laws of the jurisdiction in which Vendiyx is established.

SECTION 22 – HEADINGS

Headings are for convenience only.

SECTION 23 – CHANGES

We may update these terms at any time.

SECTION 24 – CONTACT

Questions: info@vendiyx.com

Contact information:
Vendyix Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Phone: +44 7700 900123
Registration number: 16967125